The Village Oven - Sales Associate/Food Service Worker

Brunswick, GA 31520
Full-time, Part-time
Salary: $8.30 to $10.50 /hour

Purpose/Description

Prepares and serves food to diners at counter. Sells product and prepared food items to customers.

Education and Experience

No formal educational credential Short-term on-the-job training

Certified Food Safety Handler preferred.

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Food Handling and Preparation

Knowledge of safe food handling and preparation, including storage, packaging and cooking.

Task

Greet customers and ascertain what each customer wants or needs.
Describe merchandise.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales and discounted prices, total purchases.
Receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Prepare sales slips or sales contracts.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Maintain records related to sales.
Place special orders.
Prepare merchandise for purchase.
Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
Inventory stock and requisition new stock.
Ticket, arrange, and display merchandise to promote sales.
Exchange merchandise for customers and accept returns.
Clean shelves, counters, and tables.
Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
Cook food or prepare food items, such as sandwiches, salads, coffee, espresso, etc., using standard formulas or following directions.
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Balance receipts and payments in cash registers.
Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
Replenish foods at serving stations.
Brew coffee and tea, and fill containers with requested beverages.
Work Activities

Performing for or Working Directly with the Public

Answer customer questions about products.
Communicating with Supervisors, Peers, or Subordinates

Communicate dining or order details to preparation personnel.
Selling or Influencing Others

Describe and promote products to consumers.
Sell products.
Getting Information

Gather customer or product information to determine customer needs.
Establishing and Maintaining Interpersonal Relationships

Coordinate work activities with co-workers in a cordial and efficient manner.
Actively seek opportunities to share the workload.
Processing Information

Balance receipts.
Process customer orders efficiently and accurately.
Updating and Using Relevant Knowledge · Review laws or regulations to maintain professional knowledge.

Review and utilize company procedures and instruction manuals.
Cleaning and Housekeeping

Food preparation area
Food service areas (indoor and outdoor)
Restroom
Skills

Basic Skills

Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Mathematics Using mathematics to solve problems.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension Understanding written sentences and paragraphs in work-related documents.
Science Using scientific rules and methods to solve problems.
Speaking Talking to others to convey information effectively.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills

Coordination Adjusting actions in relation to others' actions.
Instructing Teaching others how to do something.
Negotiation Bringing others together and trying to reconcile differences.
Persuasion Persuading others to change their minds or behavior.
Service Orientation Actively looking for ways to help people.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Technical Skills

Equipment Maintenance Performing routine preventive maintenance and cleaning on equipment.
Equipment Selection Determining the kind of tools and equipment needed to do a job.
Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
Operation and Control Controlling operations of equipment or systems to ensure desired product quality and to maintain required conditions.
Troubleshooting Determining causes of operating errors and deciding what to do about it.
Systems Skills

Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills

Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Time Management Managing one's own time and the time of others.
Desktop Computer Skills

Internet Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
Navigation Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
Work Context

Body Positioning

Requires repetitive movement
Requires using hands to handle, control, or feel objects, tools or controls
Requires walking
Requires standing
Communication

Requires telephone conversations
Requires use of electronic mail
Requires face-to-face discussions with individuals or teams
Requires contact with others (face-to-face, by telephone, or otherwise)
Competition

Requires competition or awareness of competitive pressures
Conflict

Requires dealing with unpleasant, angry, or discourteous people
Impact of Decisions

Opportunity to make decisions without supervision
Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
Requires making decisions that impact the results of co-workers, clients or the company
Job Hazards

Exposure risk for minor burns, cuts, bites, or stings
Risk of slips and falls
Exposure risk to major food allergens
Exposure to repetitive activities such as cutting and slicing.
Exposure to cleaning chemicals.
Level of Challenge

Requires being exact or highly accurate
Requires repeating the same physical activities or mental activities over and over
Freedom to organize tasks for optimal performance.
Personal Interaction

Requires coordinating with others in accomplishing work activities
Requires work with external customers or the public
Requires work with others in a group or team
Work Attire

Requires wearing a uniform and common protective or safety equipment
Work Setting

Requires working indoors in environmentally controlled conditions
Requires working outdoors occasionally.
Job tasks are performed in close physical proximity to other people
Tools and Technology

Tools:

Coffee machines

Steam wand for cappuccinos and lattes
Espresso machines
Coffee grinders
Coffee brewers and carafes
Hot water dispenser
Commercial use blenders

Blenders
Dishware cleaning

Three-compartment sink
Rinse Station
Ware washing machine
Commercial cooking

Electric hot plates
Electric waffle iron
Electric sandwich press
Electric convection, microwave and combination ovens
Refrigeration

Refrigerators
Sandwich/salad preparation station
Display cases
Meat Slicer

Knives

Clothes Washer and Dryer

Technology:

Operating system software

Microsoft Windows
Android
Point of sale POS software

Point of sale POS software
Credit card processing